Grounded in your own content
The agent reads your help articles, PDFs, product catalogue and internal notes, and answers strictly from what it has been given. If the answer isn't there, it says so instead of inventing one.
Platform
Everything your support desk needs, in one agent
Averdonchats is built for teams that answer the same questions hundreds of times a week and still want every customer to feel personally looked after.
Works on every channel
A widget for your website plus Telegram, WhatsApp, Facebook Messenger, Instagram DMs and shared inboxes — all served by the same agent and the same knowledge.
Handover that feels seamless
Set the rules: refunds, complaints, VIP accounts or a direct request for a person. The transfer carries the full transcript so nobody has to repeat themselves.
Multilingual by default
Customers write in their own language and get a reply in it. Your knowledge base can stay in one language while support happens in fifty.
Actions, not just talk
Look up an order, check a booking, create a ticket, collect a lead. Connect the agent to your systems and let it finish the job inside the conversation.
Open integrations
A documented API and webhooks let you push conversations into your CRM, helpdesk or data warehouse and keep your existing workflow intact.
Clear reporting
Volumes, resolution rate, handover reasons, unanswered topics and response times — the numbers you need to prove the desk is getting better.
Continuous tuning
Flag a weak answer and fix it in place. Corrections take effect immediately for every channel, no retraining project required.
Sensible security
Encrypted storage, role-based access for your staff, configurable retention and the option to mask personal data before it reaches the model.
Not sure which pieces you need? Tell us how your team works today and we'll suggest the shortest path.
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